Marking Booking as No-Show

Marking a booking as no-show allows staff to mark appointments where clients didn't arrive. This is essential for tracking attendance, helping the business manage its time efficiently, and identifying clients with frequent no-shows. Marking a booking as a no-show also helps staff know which appointments didn’t take place, so they can adjust the schedule accordingly and possibly fill the missed slot with another client.

For example, if a client doesn’t show up for a massage and hasn’t canceled, staff can mark it as a "No-Show" in the app. This enables the business to keep accurate records, follow up with the client if needed, and analyze trends in no-show behavior. The feature helps reduce lost revenue by allowing quick adjustments and maintains an organized schedule, supporting a smooth experience for both staff and clients.

1. Click on the no-show booking

Click on the booking which the customer failed to attend.

2. Click on the status of the booking

This can be found in the top right corner of the booking detail.

3. Select "No-Show"

Select no-show to update the status of the booking to a no-show.