Marking Booking as No-Show
Marking a booking as no-show allows staff to mark appointments where clients didn't arrive. This is essential for tracking attendance, helping the business manage its time efficiently, and identifying clients with frequent no-shows. Marking a booking as a no-show also helps staff know which appointments didn’t take place, so they can adjust the schedule accordingly and possibly fill the missed slot with another client.
For example, if a client doesn’t show up for a massage and hasn’t canceled, staff can mark it as a "No-Show" in the app. This enables the business to keep accurate records, follow up with the client if needed, and analyze trends in no-show behavior. The feature helps reduce lost revenue by allowing quick adjustments and maintains an organized schedule, supporting a smooth experience for both staff and clients.
1. Click on the no-show booking
Click on the booking which the customer failed to attend.
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2. Click on the status of the booking
This can be found in the top right corner of the booking detail.
3. Select "No-Show"
Select no-show to update the status of the booking to a no-show.
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